No matter your rehabilitation needs, Patricia Neal Rehabilitation Center offers a variety of services. Our holistic approach to treatment helps you or your loved one rediscover a productive lifestyle after stroke. Our treatment plans assist those disabled by spinal injury to rediscover functional independence. Our program provides services to persons with brain injuries and helps them enjoy the highest quality of life. The amputee program provides education focused on topics ranging from pain management to positioning needs.
Services
Opened in 1978 at Fort Sanders Regional Medical Center in Knoxville, Patricia Neal Rehabilitation Center is East Tennessee's recognized leader in rehabilitating stroke, spinal cord and brain injury patients. The Patricia Neal Rehabilitation Center offers a comprehensive, team approach to care. Individualized programs for patients can include physical, occupational, and recreational therapy, behavioral medicine and speech-language therapy.
Reviews (6)
Tracey Rains
Sep 25, 2021
Stay Out of Here At All Costs! First, I want to start with the positive things I can say about Patricia Neal (PN): The nurses and CNAs were kind and helped as much as they could. Many of them went beyond the scope of their jobs to make my time there more bearable. Unfortunately, that's the end of the positive. First, the hospital released me from speech and cognitive therapy before sending me to PN.
Despite this, I received more of this therapy than any other type. Even PN l said I did not need it, but that all patients get it. Clearly, their claim to individualize treatment loses credibility right there. The first occupational therapy they sent me to was far beyond my ability. This made me feel very disheartened. They put my occupational and physical therapy back to back, which was exhausting, instead of allowing me to rest in between.
The tool they use to evaluate patients' cognitive function was last updated in the 1970s by their own admission; the therapist said that many younger patients could not understand the questions referencing cassette tapes and even though it was funny. Most of their equipment dated to this same era as far as I saw. They explained their giving me extra speech and cognitive therapy, saying that they had to give me a minimum of 3 hours a day, so in case they were late getting an appointment started, they "always give an extra 30 minutes, and it doesn't matter what area it is in since it is just padding for the insurance." Well, it mattered to me!
I wanted to be getting help to walk again and to use my left arm again. I didn't want to waste time on inane questions from a 50 year old book with outdated questions. Next, when I was released to attend outpatient therapy at a different facility, the contrast revealed just how awful Patricia Neal was. First, PN never took objective measurements by which to gauge my progress: Each day, it was just "Squeeze my fingers" as a test of hand strength.
At my outpatient facility, they used a tool that told them I could exert 20 pounds of pressure with my grip; by week 2, this was 25 pounds (more professional than the squeeze my fingers method). At my outpatient facility, they also have several machines to help strengthen my legs, and they watch each exercise and evaluate my form unlike at Patricia Neal.
They also have many updated machines and tools that I use each time both in occupational and physical therapy. Getting to attend my outpatient was actively hindered by PN. Although they asked me several times where I wanted the referral to, they never made the referral. They told me upon discharge that my outpatient therapy would call me in a few days to schedule.
When this did not happen, I called them only to find out that PN never made the referral, so I called PN and left various messages, only to have no one call back. A few days later, the outpatient therapy place finally got PN to fax orders with useless information. On the day of my release, it felt like therapy boot camp. They kept making me do all sorts of exercises I had never done before and wouldn't let me stop.
When I asked about it, they said that they had to document improvement for my insurance company. Again, it is clear that they did not care at all about me, just about making money from my insurance company. I didn't balk too much because I wanted out of that hell hole. When I got back to my room, I was light headed and experiencing tunnel vision (signs of dangerously low blood pressure).
I told them I needed to lie down before trying to leave, but the person with the paperwork told me I had to leave because I was already discharged! I lay down anyway because I was about to faint, and my husband made someone take my blood pressure which was, indeed, far too low. Instead of showing any concern, they just said I'd feel better at home.
Two CNAs brought me juice and helped me go to the bathroom. Again, I want to say the nurses and CNAs were great! I was unable to even stand up for the first two days at home.
Despite this, I received more of this therapy than any other type. Even PN l said I did not need it, but that all patients get it. Clearly, their claim to individualize treatment loses credibility right there. The first occupational therapy they sent me to was far beyond my ability. This made me feel very disheartened. They put my occupational and physical therapy back to back, which was exhausting, instead of allowing me to rest in between.
The tool they use to evaluate patients' cognitive function was last updated in the 1970s by their own admission; the therapist said that many younger patients could not understand the questions referencing cassette tapes and even though it was funny. Most of their equipment dated to this same era as far as I saw. They explained their giving me extra speech and cognitive therapy, saying that they had to give me a minimum of 3 hours a day, so in case they were late getting an appointment started, they "always give an extra 30 minutes, and it doesn't matter what area it is in since it is just padding for the insurance." Well, it mattered to me!
I wanted to be getting help to walk again and to use my left arm again. I didn't want to waste time on inane questions from a 50 year old book with outdated questions. Next, when I was released to attend outpatient therapy at a different facility, the contrast revealed just how awful Patricia Neal was. First, PN never took objective measurements by which to gauge my progress: Each day, it was just "Squeeze my fingers" as a test of hand strength.
At my outpatient facility, they used a tool that told them I could exert 20 pounds of pressure with my grip; by week 2, this was 25 pounds (more professional than the squeeze my fingers method). At my outpatient facility, they also have several machines to help strengthen my legs, and they watch each exercise and evaluate my form unlike at Patricia Neal.
They also have many updated machines and tools that I use each time both in occupational and physical therapy. Getting to attend my outpatient was actively hindered by PN. Although they asked me several times where I wanted the referral to, they never made the referral. They told me upon discharge that my outpatient therapy would call me in a few days to schedule.
When this did not happen, I called them only to find out that PN never made the referral, so I called PN and left various messages, only to have no one call back. A few days later, the outpatient therapy place finally got PN to fax orders with useless information. On the day of my release, it felt like therapy boot camp. They kept making me do all sorts of exercises I had never done before and wouldn't let me stop.
When I asked about it, they said that they had to document improvement for my insurance company. Again, it is clear that they did not care at all about me, just about making money from my insurance company. I didn't balk too much because I wanted out of that hell hole. When I got back to my room, I was light headed and experiencing tunnel vision (signs of dangerously low blood pressure).
I told them I needed to lie down before trying to leave, but the person with the paperwork told me I had to leave because I was already discharged! I lay down anyway because I was about to faint, and my husband made someone take my blood pressure which was, indeed, far too low. Instead of showing any concern, they just said I'd feel better at home.
Two CNAs brought me juice and helped me go to the bathroom. Again, I want to say the nurses and CNAs were great! I was unable to even stand up for the first two days at home.
Jo White
Mar 09, 2021
Pamela Bell
May 14, 2019
Aleeshaa
Oct 20, 2018
Bruce Lasiter
Jun 12, 2018
Their rehab program and staff are second to none Malia, Mike, Kara, Beth, Trish, Theresa, Valerie, Dr Glass, 4 east and west side staff and even Brock and Robin all awesome to work with they are truly there to make you better. This coming from a 20 year healthcare professional made a patient over night talking. Trust they know what they are doing as I and many others are better for love of the job they do. Insist on going here.
Kate Watts
Aug 05, 2017
Could use a coat of paint throughout the facility! Blinds in the windows were mostly broken. Very drab place! My husband was there one week. He was there for rehabilitation following back surgery. Food was pretty drab as well. He was due 3 weeks, we ended up moving him else where where he is getting much better care. Dr seemed to discard any input you gave them about past history and just came across as "the educated one" and completely ignored any family input.
The only reason this place gets a 2 is because it was a roof over my husband's head for a week and I knew he was safe until I could get him moved. When you walk in it's like stepping back in time and nothing was redone aesthetically to improve this place. Patricia Neal would be very disappointed!
The only reason this place gets a 2 is because it was a roof over my husband's head for a week and I knew he was safe until I could get him moved. When you walk in it's like stepping back in time and nothing was redone aesthetically to improve this place. Patricia Neal would be very disappointed!
