East Boston Neighborhood Health

This place is ridiculous there is no excuse as to why patients are waiting 2 plus hours other hospitals get fined and other repercussions for this why is this one allowed to completely have no empathy to peoples needs there isn't even alot of people here no matter what they say or excuses that may have this is completely crazy how they neglect patients needs completely unexceptional they insult the very community that surrounds them cuz they way I see it they are take advantage of the many imagrents that live here and do not know their rights or how it's supposed to work

Today was my father Apointment at 8:30am. I had to be with him bcz he doesn't speak English. I live in south shore and got stuck in the traffic in the 93 even I left home at 7:30am it took me 1 hour 25min to get to east Boston in order to be with my father at his Apointment. They refuse to take us because we were late 25min which is out of my control.

We all know the 93 in the morning. I tried to explain the situation to the person in the reception. My father was so frustrated because he been waiting for this Apointment for a while. His hearing is very bad by the way it was audiology department in the Lower level. I called to try to reschedule but we have to wait until June at least. My father is going back home for the summer for a family weeding so he has to live with his bad hearing for another 3 or 4 months at least. I was so disappointed bcz I had to weak up early at 6h30 in the morning and drive one hour and half to be with my father but it was such a waste of time.

They take way too long to attend you in the ER. Their procedures are extremely slow. If you ever go to this center be prepared to spend at least 5 or more hours there. They're under staffed and unprepared.

Denied a booster shot today. Well let me first say the address given to me was 79 Paris street. Seen a white tent up, but usually the Covid testing was done i those, and I had thought it wasn't there and was inside the building, people had seen me going back and forth confused on where to go. Was told 20 maverick square by one employee?!?!? When I found the location it was the white tents and no one had told me when it was visible I couldn't find it.

I had said something to the person I was with and I guess the person in front of me decided to start an argument her staff involved and cause a scene resulting in me being told to leave when I did nothing, didn't know that a nurse could decide to not give someone what they were scheduled for, overall poor experience. Your nurses shouldn't decide to address someone's health and safety depending on their mood. Cowardly, lack of service and an embarrassment to healthcare.

Instead of getting your security guard, if that's what you wanna call him I'm a female, my space should be respected as anyone else's. It's a healthcare facility yet your workers acted like teenagers with a horrible attitude, get a grip. People of east Boston deserve better treatment than this.

Due to my unexpected high blood pressure, I went for check up but not be able to schedule a doctor. However, EBNHC nurse Ms. Laura Waldstein was so kind and helpful to check for my blood pressure during her busy hours and arrange for my scheduled phone diagnostics with my primary care doctor - she is highly praised for her professionalism behavior with positive kind personal attitude, showing compassion for others. She took care of me well above and beyond. Ms. Laura, Thank you so much for been a life saver!

I been calling too many time to assistant in Spanish lenguaje and pretty much the same person pretending to doesn't listen my call and after 10 to 15 seconds She finish the call and said call later, , I do right way BUT IN ENGLISH, immediately I get answer and surprisingly in English THEY CAN hear me. what's going on?

Terrible service the waiting time is More them 6 hours for a emergency If you have the opportunity to go to another hospital then come to this place! The waiting room it's crowds and they don't have enough doctors! They staff say that they have one doctor with 35 patients on the waiting list in an emergency room at 1 AM. For who I arrived here at 5 PM haven't seen anybody so far! Stay at home, treat yourself but don't come to a hospital like this.

Google has taken down my review for some reason so I'm going to leave another one. Everyone that works in this hospital has absolutely no empathy whatsoever. My 60yr old mother who has a thyroid condition and is pre diabetic has been calling for 2 years to make an appointment and either THEY HANG UP ON HER OR THEY TELL HER THEY WILL CALL HER BACK AND NEVER DO.

In some cases they will give her an appointment and cancell it last minute. I don't know what's happening in this hospital but it truly is a disgrace. Another family member has had 4 separate appointments. The first two, she went all the way there just to be told that it has been cancelled, and the next two she called to confirm and what do you know, also cancelled.

She asks why and they say the doctor is not in even though she has an appointment. I too have been trying to make an appointment and their response is "we're not taking new patients due to Covid". I'm pretty sure Covid is not going anywhere anytime soon, and it's been over 2 years. How does that make any sense? I can't go to the hospital because Covid exists?

I just don't get it. They need new doctors and new staff. The staff does not sympathize at all when you talk to them. Their general attitude is "well that's the way it is, sorry not sorry" at least if they sympathize it might make it better but they are cold and detached.

My name is Sonia Molina. I was treated in the emergency room by the doctor William Legere. This is the first time that I get in contact with a doctor that knows their patient's problems. I arrived and told him what my health issues were and in a half hour after having blood drawn he found what the issue was. Doctors like him bring success to hospitals, and he is an example for other doctors to follow. He is a great doctor, and we need more doctors like him. May God bless him abundantly.

So thankful for my positive experience with EBNHC! I needed a PCR test for travel and I was able to get an appointment and get results about 30 hours after. After a failed appointment elsewhere and an adventure through the city, I was so glad to be able to test here. I was also impressed with how efficient the staff was with a long line of appointments and walk ins. Thank you EBNHC for your service to the community!