Overlake Family Medicine - Louise Berkowicz

The doctors are good, the front desk staff is awful and I swear gets worse with time.

Brought my husband to see the Doctor for pain. The doctor walk in the room was there for less than 2 minutes and later send a nurse with a response, she never came back to the room. This really tells you how much they care for their patients. The bill did arrive for a careless service and no diagnostic.

I just got laid off from my job. My doctor at this location told me months ago if I can't be seen with my neurologist in time she would help me get a prescription. When I called asking for refills since my insurance ends in 3 days. she said no and I need to go some place else. You take a Hippocratic oath to help patients and when I call up crying because I need my seizure medication you basically tell me tough.

This is the most messed up thing I've ever been told. Yea you aren't a neurologist but I have all my records sent to you! This added to all the other things I'm dealing with. is so disheartening. it's clear doctors here do not care. The fact the Kaiser permanent cares more is saying something. So when I have seizures I hope you feel good about yourself. Thanks for not caring.

I wish there were negative stars, 1 is too many. Some of the worst medical care I've received in a long time. I felt like I had to sell Dr. Applebaum on getting certain blood tests and he denied me from getting a couple tests done that I was willing to pay for. I was also barely able to speak to what I was experiencing and after a couple words it seemed he made up his mind and that was that.

Never going back, and I don't even want a follow up appt on my lab work. I just want the results to take to a care facility who prioritizes the 'care' part of care facility and not the 'facility' part. Would never recommend their services to anyone looking to make progress with their quality of life. Also received no examination for the main issue I came in for.

Just grabbed the quick cash from signing me up for unrelated blood work (to be clear, I wanted the blood work. I just also wanted answers to the main reason for my visit) and never saw the Dr after that. Didn't even get a goodbye at the door. Absolutely disgusting and again by far the worst care I've had. Never come here under any circumstances.

Dr Natalie archer is amazing. Her diagnosis had been very accurate and they are always able to accommodate a appointment when in urgent need. I highly recommend this clinic and Dr archer for anyone looking for a general physician.

Overlake Family Medicine provide terrible service. I went to them to do yearly regular check up. However, they charge me for office visit. I talked to my insurance, and they told me that the Dr. need to submit the claim to be regular check up instead of office visit. It caused me a lot of trouble to talk to them to get them fix it. It was terrible experience.

Love this place so much! I had terrible experiences at two other health clinics and found this place. Always answer the phones! Always can get you in! The staff are so kind and helpful that I will seriously never go to another provider. They take you serious here and respond with empathy. Love Dr. Acher!

I like most of the staff but Dr. Riggers did not listen to what I said during the appointment, even though I repeated it with emphasis twice (it felt like she wasn't listening). As a result, she prescribed me the wrong dosage of medication and I was catastrophically ill for over 2 weeks (and I missed my birthday :/). Has made me feel unsafe as a patient

Dr. Nathalie Acher is definitely a keeper! My mother in law went to see her after an ER visit. She hasn't been feeling well for about a week, lost feeling in her legs, dizziness and body aches. She is a 58 year old woman who's never been sick, so we went to Swedish ER. They treated her for shortness of breath (which she never said she had) there and ignored all her other symptoms. Went to see Dr. Acher two days later, she tested her for the Flu and it came back positive.

She actually sat there and listened to every word we had to say without rushing us out. Tested her for all the right things and found out what was wrong with her. My mother In law also broke her foot a day after she went to the ER but we didn't know it was broken until she saw Dr. Acher, so we have been there a few times now and plan on keeping her for as long as she is in business. This woman has a 10 star bed side manner and is extremely compassionate not only towards the patient but their family too.

Dr. Natalie Acher is by far the best doctor I have ever been with, and I've had more than my fair share of doctors. Not only does she always make time to see me-almost always the same day I call in-she spends as much time with me as it takes until she finds a solution to my problems. She has all-encompassing approach to my health, meaning she ensures all aspects of my health are properly aligned before drawing any conclusions or just prescribing a pill, like so many of my doctors in the past have done. I truly think of her as a guardian angel. Highly recommend!