Mission Neighborhood Center

Rude and inefficient staff. If I could give them zero stars I would.

I can't fathom why a Healthcare facility would demand hard-copy Financials before allowing me to book an appointment. In that neighborhood? My brain may be killing itself but. No.

I liked this place at first. But after presenting the same concern to the nurse practitioner 3 separate times and her telling me that everything was fine and there was nothing wrong with me I decided to change and I went to UCSF. I now have the most amazing medical care I have ever had in my life. And there is something wrong and it is being cared for and it's not in my head.

That was disconcerning and I'm so happy that I went to UCSF. That is truly the most amazing Medical Center that I have ever seen or known. So if you have medi-cal and a second provider who works with UCSF I highly recommend finding a primary care doctor there.

They have a very poor management also they need to practice empathy towards people who assist there and, also love for what they do. Bad customer service. They are unprofessional and inefficient

This is one of the most unprofessional and incompetent clinics I have ever been to. When I had a problem with my retina and called to get a referral to a specialist, they referred me to an optometrist.when I clearly asked to be referred to an ophthalmologist. When I scheduled a blood test they sent me to a free clinic that isn't even in my network or the correct address.then when I called to let them know I will be late because they gave me the wrong address the receptionist just says, "what? I don't have an appointment for you and we don't draw blood on Tuesdays". This is one of the worst clinics you will ever encounter. Don't go here.

The worst clinic ever, everyone there is rude the receptionist at the adult clinic is rude and she should not be there all the nurses there are rude I have gone there and I've spent over an hour at the waiting room while they are just talking and laughing and not even working or assisting the patients! Please switch of clinic if you can and don't go to this one!

One of the most frustrating experiences I've had. I changed my PCP to one of the the doctors at this clinic. Call to try and make an appointment because I am in need of medical care. They insist that I show up in person, with proof of address, proof of income and proof of insurance to "register" as a new patient. I eventually get down there a couple days later, wait around for an hour before they get me "registered".

I ask to make an appointment to see that doctor and they tell me the soonest available appointment is a month away. Would have been useful to know that over the phone a few days ago. Meanwhile I'm experiencing a medical issue that is not being treated and I'm back at square one trying to find a doctor.

We have brought our child to this clinic two times for either stomach ache or fever and every time they insist on vaccinating her, WHILE SICK! It has happened twice and it's very irresponsible and rude for doctors to insist vaccines while a child is sick. I have changed my clinic to another part of town because I simple don't trust them. I was also hung up on by a receptionist from pediatrics for "preguntando si hay alguien que hable ingles" because I prefer to speak in english when discussing medical advice.

I've only been going to Clinica Esperanza a few months now, the doctors and staff are wonderful. They listen to me and then help me. The last two clinics I went to didn't listen to me didn't help me fix any of my health problems. I didn't think I would get help untill I came to Clinica Esperanza! God Bless this clinic!

I am extremely happy with Clinica Esperanza. Being there feels more like visiting a friend's than being at a doctor's office. The staff is very friendly, helpful, and go above and beyond with the services they provide.