Parkwest Women's Health

I absolutely LOVED coming here, or even calling the office for my 2nd baby in 2020-2021. However, so far with this pregnancy, the front desk staff, or whoever greets you or answers the phone is ALWAYS miserable! I never have a pleasant experience with any of them, and it's quite frustrating! Don't get me wrong, I absolutely LOVE every single doctor I have met with, and the nurses are even friendly and great to meet with!

But fix your front staff's attitudes! Have a staff meeting, they are the STORE FRONT of your practice. They are the first faces families see when they come in there and the FIRST VOICES they hear on the phone when calling with questions, concerns, or to even just make an appointment. The customer service needs to be better. I would GLADLY take myself and family elsewhere to avoid having to deal with the rude and unprofessional front staff.

First, there are two addresses for this practice and had I known this I could have found the reviews prior to signing up as a patient. So note that S. Clinton Rochester and Pittsford-Victor Rd, Pittsford are for the same practice. Now, based on my experience with Dr. Edgar I cannot recommend her as a doctor treating menopausal and post menopausal women.

The last straw was a recent mammogram that received no follow-up from anyone at this office. Where's Dr. Edgar to review the letter and refer me to an additional procedure? This wasn't the first time either. I called the doctor's office the first time I received a letter in the mail from the imaging center and asked why someone - anyone - from the practice didn't call me with results and recommendations for the next step?

The person answering the phone could have no excuse. None. My last visit with Dr. Edgar was one of two of the worst I've ever had with a gynecologist in my life and I've been seen all over the US and abroad. The worst one was in London with another female gyno that refused me a breast exam and Pap smear! So this appointment with Dr. Edgar was also dismissive coupled with intimidation. I've never experienced that!

Your job as a doctor is to inform and recommend. It is not to force your opinions on your patient nor is it to bully them into submission of your preferences. Her bedside manner is rude, abrupt and not gentle in the slightest. She had very little patience with me and showed her dislike of my preference of choices. Based on all of this, I moved my care to another practice where the doctor listened and accepted my chosen path of healthcare. Dr. Dianne Edgar cannot be a recommended doctor as a result of the treatment I received.

Every patient deserves INFORMED CONSENT PRIOR TO A PROCEDURE! After many months have passed since I was a patient here, I find I am more disgusted with the care, or really lack there of, that I had received. No follow up calls from the Dr following a procedure. Office staff is rude and doesn't answer the phone, nor returns calls after leaving numerous messages.

I was not properly informed about my options and what the procedure actually entailed. The 'clamp' ( tenaculum) actually pierces the cervix! NOT clamp! Uninformed consent, is NOT consent! 1/2022 I started seeing a new Dr at a new office just down the street from this office. First time I've had a pelvic exam without being in pain after like I was assaulted.

I'm in actual aww that pelvic exams don't have to be painful. (BTW, I have no medical issue that would cause a painful pelvic exam). For anyone reading this review, please know you do not have to have care like I received from Parkwest. There are amazing Drs out there that will listen and treat you with dignity. Parkwest was an extreme disappointment and I'm upset with myself for staying a patient there as long as I did.

Zero stars if I could. Don't even pick up phone for a appt. wait 35 plus minutes 2 times. Finally just left voice mail only to be called 6 hours later. If this is how you start with new patients. I don't want to see what will happen once I am finally a patient. I will never be able to get a appt for a emergency. Just horrible this place should be reported somewhere. I have never ever ever seen this at a dr. Office.

I love my doctor & have never had a problem with her however patient services have decreased significantly in the past year between policy changes, resources available, and communication. I have raved about parkwest since my swap from another clinic and have given them many chances before posting this review but am sadly disappointed by the repetition of unsatisfactory encounters with front facing office staff.

Check online before you waste time on hold calling in for appointments - they have changed their policy and allow online appt scheduling for existing patients with existing doctors but will not schedule you over the phone if you did not know that and will simply direct you to hang up and do it yourself; if you call with a medical issue be prepared to be sent away to urgent care or your primary doc due to a lack of available resources/staff and willingness to critically think through the issue and work with you to find a solution. Be prepared to wait as I almost always am left waiting 20-40 min & be prepared to schedule about 4-5 months in advance for routine appts.

Absolutely horrible experience with the women at the front desk. My sister went to see a doctor she had been seeing since she was 13 who had recently moved offices. (Dr. Morrison is fantastic) The women at the front desk were rude and unprofessional, they shouted at my 17 year old sister and used profane language loud enough for the whole office to hear.

They were hostile and short tempered for absolutely no reason. They had the communication skills of an angry toddler, shouting again at my sister when she misunderstood the billing process and made fun of her as she was leaving. Absolutely wretched witches, made an already uncomfortable experience in a new office that much worse for a teenage girl.

I have been going her for a while. I will say that I am considering moving on. They are almost always late for appointments. I was just told that I had to follow up with my insurance on a procedure code to see how it will be paid. I work in healthcare and that is not how the standard of practice is. The last time I was in the office the 1 of the reception it was curt.

I was told someone would follow up with me the same day if not the next business day. It was a week later and I had to follow up with them. I agree with the person who said the front office people are giving the place a bad name.

I love the practice and my doctor (Congelosi). Excited for her to deliver my twin girls any time now! Great staff always willing to help when I call with my 1million crazy questions, I highly recommend this office!

Terrible patient service and it is nearly impossible to actually speak to someone on the phone. They have sent me for incorrect lab work, not signed off appropriately on lab requests, and been very difficult to communicate with. I have very little confidence in the office management. The doctors in this practice are wonderful but I will be switching practices once my baby is born due to all the problems I have had.

I see Dr. Congelosi, she diagnosed an issue quickly that other doctors had missed for quite some time. She is knowledgeable, professional, compassionate, and funny. I would highly recommend her regardless of the stage you are at with your reproductive health. I am past my baby years unfortunately because I think she'd be awesome to deliver with. The office staff at Park West is also top notch!

Ive been going here since I was 18, my doctor was so lovely and always a pleasure to be around. The 2 stars is because of their unorganized and unhelpful front phone staff. I was out of the country for a year or so and had a major surgery while I was overseas. I expressed my concern that I wanted to have a check up to see how everything's going post surgery and do a general check up.

I spoke for ages to a girl who was training said they'd get back to me asap with an appointment time.never heard back. Called again 2 weeks later wondering what happened spoke to a woman who apologized for the mix up and saw that they booked me in for the week prior.but didn't tell me. Again she said shed call back by end of day with an appointment.and again never heard back. Haha so I give up. Finding a more reliable place.

I started going here for my first pregnancy. At 7 months along I keep feeling like I've made a mistake but that I am too far along to change drs now. I would not have any more children with this practice and I would not recommend them. One hand does not know what the other is doing here. Receptionists, nurses, and drs are all in their own separate bubbles and do not seem to be communicating with one another which is not only frustrating, but kind of scary because they're supposed to know what they're doing to care for me and my baby and not be baffled by simple things. Example: I had a tummy check appt and a shot scheduled. Had both done.

Not 20 mins after leaving they called me to ask when I wanted to come in for my shot. I was like what are you talking about I was just there and already had it done. The woman on the phone acted like it was my problem that a nurse or support staff had filled out the paperwork wrong and then she basically hung up on me. Prior to this appt, I had that same shot scheduled for the week before.

I arrived for my appointment with a nurse which was supposed to be a quick appt. After keeping me waiting for an hour, I get in there and they had not ordered a test they were supposed to in order for me to even get my shot. Wasted time. They also keep calling me everyday to discuss some test results - that I ALREADY discussed in person with the dr.

Apparently nobody told the nurses. Side note: even tho I marked on a form they could leave me detailed msgs, they absolutely refuse to. So I never know if it's a "real" msg or a repeat one for an already settled issue. I don't have time to keep calling them only to find out they made another mistake. Just leave a freaking msg! With Dr. Edgar, I feel very rushed.

My tummy checks are like 5-10 mins and often she rushes out of the room and I don't have a chance to ask her questions. She doesn't listen well. After this past holiday season (which, dude, we all gain some weight during) she freaked out on me because I was an extra 3 lbs over my "ideal" 4 lb gain. She didn't seem to understand or care that it was because it was the holidays and family dinners etc, and NOT that I was sitting around randomly stuffing crap into my face.

I have never been healthier or eaten better in my whole life than I am now but apparently that's not good enough. She made me feel terrible and guilty even though I didn't do anything wrong and I was almost in tears. Both the nurses and doctor don't explain anything to me or say that any tests etc are upcoming. They assume I knew they were coming and know what they are and are for.

They act like my questions about these things are an inconvenience. My Mayo Clinic guide is better at informing me, and is also more polite to me. In general, the support staff and nursing staff seem miserable to be there. Only one nurse was ever outright rude to me, but everyone else just acts like they're in hell. Wait times are long. The process to sign up for their "patient portal" is ridiculously antiquated.

Other doctors' offices just give you a code and tell you to sign up online. Here, you have to request paperwork, fill out everything you would online but on paper, turn it in, and then hope your username is not already taken. Last peeve, the facilities are so small and outdated that it makes it look dirty. Everything is so old and worn (walls, flooring/carpets, bathrooms, scales, exam tables, etc).

The rooms are so small that the exam tables are jammed in there backwards making it awkward to get up on, and there are no curtains between the exam table and the door for privacy. You would think when you enter and see the waiting room that, hey this place is all right, but then you get into the exam rooms and it's just like, ew no. They also leave out and open on the counter items for Gyn exams like swabs etc.

So even if I'm not having a pelvic, it sits there throughout my appt and just waits - this seems gross and not sterile. What if someone touched these items during their time in the room but because they look orderly, the nurses just leave them and then they are used on women. Makes me worry a little bit about their standards of cleanliness and the chance of getting an infection here.

I have had a horrible experience with this doctors office. I have seen two different providers in this practice and was not happy with both! My first doctor did not listen to my informed questions and opinions and talked down to me like I was ignorant! And the second doctor that I saw completely shamed me for not being on birth control in the most unprofessional way I have every experienced.

I found that they had little respect for my personal health decisions and instead of supporting me the best way that they could they shamed me for listening to my own body and its response to medications. Do NOT go to this practice!

Never been to an obgyn? Scared, afraid, nervous? I know I was for sure, I kept pushing back appointments because of it. I can guarantee to you from the front desk to your doctor, these guys understand and know that you may be scared. They are wonderful and kind. When I first started to go I wanted someone new and a female so I went with Dr Gunter.

I have to say she is amazing, she understands, doesn't judge. She gives suggestions from a medical standpoint and doesn't make you feel bad or pressured because of your decisions. She educated me on any questions I had and when there was an issue she never scoffed it off. She always went further and make arrangements to have the issues looked at. I totally recommend parkwest women's health!

I'm a patient that lives in Syracuse NY and I traveled all the way to see Dr. Harvey. Parkwest is a amazing place to go to for care. From the surgery scheduler Francine to some of the nurses even the front end staff were amazing I couldn't ask for better care when going through the procedure that I went through and Dr Harvey is an amazing doctor with the best bed side manners I was very nervous about surgery and he held my hand until I was sleep I will never forget that he is an amazing person.

I went to Strong Hospital to have the surgery and even the staff there from the nurses that put an IV in to the anesthesia doctor to the anesthesia nurses were all amazing people so nice I thank them so much for the level of care you provided I will be back for more care.

I would definitely not recommend parkwest! My experience here has been terrible on multiple occasions. I called my doctor to refill an important prescription and it took her a month to call back, and it got to the point where I had to switch doctors so I could get a refill. My doctor here also misdiagnosed me with a serious problem causing me immense stress when it was actually something very minor.

When I asked to see the NP instead, she was extremely rude and even insulted me on my past sexual history which I found very unprofessional and embarrassing. They do have a great nursing staff and every nurse I encountered was great! Overall I found this place unpleasant and unprofessional.

I have received excellent care, have two beautiful and healthy adult children, and I am grateful for this practice and their services.

I really love this doctor's office - which in my opinion. They take excellent care of me. Dr. Gunter is wonderful and listens to my concerns. I honestly prefer going to see my gynecologist over my PCP. I would say this a great place to go for women both young and old.

Very happy with the care I receive from Dr Edgar, as have my friends whom I referred to her. She answers all my questions completely and it's apparent that she applies the latest research in her treatment plan. She also makes a point to include my husband in the appointments he attends, answering his questions honestly and with the detail he likes.

As for those frustrated with wait times, I just ask that you consider what other patients may need vs blaming the doc. I had a miscarriage with my first pregnancy and I'm sure that patients were seen late because my doctor took the time to comfort me and my husband through an unexpected and traumatic experience; because of this I'll never complain of waiting.

I wrote this on Google reviews but would like to share it here as well. I would like to comment with a personal experience and one that I still think of often. Three years ago, I was going into ParkWest for my annual checkup. At the time, I had a minor anxiety problem and being in doctor's offices often makes me nervous so my blood pressure was unusually high.

The nurse who is checking my vitals asked me if I was a smoker and I said "No". She continued to berate me asking if I was a smoker, had I ever smoked at a party or while drunk etc., and again I said "No". She scoffs at me, finally leaves me alone and I go about finishing the rest of my visit. A year later, I go back for my annual, I'm getting my vitals done and a different nurse asks "So are you still a daily smoker?" I sit there in shock while she tells me that apparently the nurse from the previous year wrote on my chart that I was a daily smoker because of my high blood pressure.

I have never been so insulted in my life that this nurse not only clearly didn't believe me, but also put my health and my health insurance at risk by writing a boldfaced LIE on my chart. This incident not only left a bad taste in my mouth, but turned my small anxiety about doctors into a much larger issue. I will never return to ParkWest and I hope other women stay away from this place too.

If you must use this office based on location or insurance coverage, please avoid being 'treated' by Dr. Penmetsa. Not only is the office staff abrupt and rude, this particular doctor is condescending and dismissive to her patients. She will keep you, the patient, waiting for up to an hour past your appointment time and proceed to act as though you are an inconvenience to her.

There is a strong sense of superiority emanating from her, your health is not her first focus-her paycheck is. Instead of reviewing your medical history, she will force her views and opinions on you in terms of what she feels you should be doing with your reproductive health. If you should dare to disagree with her, your exam will be extremely rough, to the point that you will suffer discomfort and bleeding for several days following. Please value your health and needs enough to avoid Dr. Penmetsa. You owe your body and your mind better than what she will provide.

I was referred here by my primary dr when I got pregnant with my first child. Dr McDonald was my doctor and she does not have good bedside manner. I always felt rushed through Appointments. I only ever went in with 5 or less questions. First trimester I lost 10lbd and was told that's a problem. Then in my second trimester the nurse took my weight and said "geez! Is that right?! Wow!", then turns to me and says "you better lay off the simple carbs, so no cookies or cake." Then the Dr comes in and wasnt much better, "you've gained all you should be for this pregnancy".

Very rude. Nobody asked me at any point what my diet consisted of. If I even eat carbs or simple carbs. I don't even like sweets, they just assumed bc I had gained 25lbs that it was all bc I sat there eating junk. Really I was eating fruit and salads 24/7 bc that's all I could stomach my first trimester when I wasn't wanting to throw up, so now that I was eating more than lettuce, I was "spoken to". Needless to say I sobbed for 2 hours and felt like I shouldn't be eating anything but lettuce. Luckily my husband was with me and made me realize I can not keep myself or baby healthy with just lettuce.

This is NOT how your DOCTOR should make you feel. It should've been handled way differently. When I told a dr there what happened she didn't care. Just went about the appt as if it was no big deal. Most Drs there barely looked up from their computers to even access me as a patient. And I feel that bc they were so hung up on my weight they failed to see that it was actually swelling.

I ended up having preeclampsia and HELLP which might've been caught if they bothered to pay attention to me. The only good dr there that cares at all is Dr. Harvey. Too bad everyone else only cares about how many patients they see instead of the quality of care

I would strongly caution any woman to avoid this OBGYN. I was never informed when I signed up as a new patient that my doctor was male until he walked into the exam room. On my next visit, I requested a chaperone and was guilted into asking for it. The nurse practitioner became very uncomfortable and said that nobody ever asked for one and did I really feel I needed it? (EDIT: it appears that the office manager has commented below and stated that the office would never deny a chaperone to someone who requests it.

I don't typically make a habit up of lying or making up stories to hurt a business, since I am a business owner myself. What I have stated was absolutely, 100% truth and the fact that this office manager is so quick to refute my claims and not look into it so that other women wouldn't go through that should show you what kind of people these are.

They have a responsibility as a medical practice to look into situations like this and rather than do so, they just say that that would never happen and belittle my poor experience) I ended up not having one since she made me feel that I was a nuisance for asking. Their male doctor has very poor bedside manner and very little to say when you bring up possible problems.

He also was very rough during my exam and I had extreme pain and bleeding later on in the evening. I described to him as having severe depression and mood swings during my annual exam and he said nothing and only handed me a piece of paper on PMS as he left the room. He also sent me for an ultrasound as a "routine part of an annual regarding an IUD" to which I incurred a $45 charge that NOBODY told me about until after the ultrasound.

I refused to pay it, stating that I should've been informed that this was NOT routine and that additional charges would come from it. I told them if the charge stood, I would be transferring practices due to their lack of communication and clear attempts at getting more money from their patients. They showed no signs of apology for the lack of communication (they had THREE opportunities to inform me that their would be an additional charge!) and instead blamed me for not knowing this and said the charge stood, even if it meant me no longer being a patient.

This practice as a whole does not seem to communicate well and doesn't seem to worry much for the patients needs. My exams with their male doctor felt rushed and rough. Needless to say, I am no longer going to be going there and I would STRONGLY recommend that women choose a different practice.