Ferrell-Duncan Clinic Inc - James B Wolfe Jr

They will not help if you have any mental health issues. You need to go elsewhere for help. My friend has gone several times, begging for help and done horrible things but they DON'T care. I even signed an affidavit because they promised they would keep him if I did & help but he was still let out 2 days later when I told them he was threatening to kill people. That's how much they care about public safety.

I love coming to CoxHealth, especially to see Dr. Durfey. She makes me feel heard and respected as a transgender patient. It would be nice if there was broader gender-affirming care available at Cox like in St. Louis, but I really appreciate that there is someone here in our area that is looking out for transgender individuals.

Was there for 5 hours in the waiting room, I have a heart monitor because my heart is not doing great, I became Ill and needed to go to er my husband in tow. Husband tested positive for Covid, Cox refuses to give me a Covid test. Now we gotta hope my heart does okay getting to cvs. If I'm hospitalized or die in the near future it's because the nurses want to get a attitude and refuse you help because they have too many ppl waiting. 5 hours in the waiting room without being seen and get refused on a Covid test. Thanks!

I would not recommend this place at all. I went and had an office visit with a NP for some stomach issues. I got billed as if I went in to the ER and left as an outpatient. When I should be billed as a office visit. Instead of paying my 40 dollar copay, I now owe them 186.00. They are just here for money. Did I also mention I waited longer for the NP than she spent time with me? Was also about 25 minutes for my appointment. Go to Mercy or some place that knows what they are doing.

Jennifer and Izzy mistreated me on the 8th floor on May 9th I was having attacks n sick to my stomach throwing up they never helped getting me anything for my panic attacks n head hurting lies. They all joking at desk not doing their job should be fired or least suspended days without pay sum nurses don't deserve be nurses.

Due to a major dosage change in medication I have become legally blind due to a doctor by the name of Elizabeth Luccore. She knew of my past history yet felt the need to put me on this medication that I was actually wanting to come off of for my mental health. Not only did the major rise in dosage make me go legally blind but I have dealt with worse depression and suicidal thoughts.

I have a doctor, ophthalmologist, and neuro-ophthalmologist to prove this. I have reached out to your department before and have received no response. I am wanting to know if Cox is willing to settle with just me or my lawyer as well. Best regards, Alyssa Lynn Casey

Release of Information Department and Medical Records Department do not answer their phones. Calls go straight to voice mail and you won't get a reply for days.

My wife was sent to ER by our doctor for appendicitis. Cox emergency room doesn't see appendicitis as a emergency. Rn Ron not helpful at all rude and disrespectful. Broken arms higher priority.

Had to go in for a drug screening, but was clean had to wear mask all fine. I think they should treat there nurses better. They all seem like there burned out. I hope the place treats them well.

Terrible nurse staff! They will belittle you and your health issues. Steer clear of this place, they will not treat you right! I was denied treatment because I refused a second finger stick after they failed the first one (because of their archaic equipment). I am extremely needle phobic and told them as such. After they screwed the first one up, they told me I had to do another, which I told them no.

The treatment I needed was NOT dependant upon a finger stick, yet I was denied treatment regardless only because the nurse wanted to do it. Well I was already sweating profusely and having a panic attack from the first one, and I could not force myself to do a second one, so she denied me treatment. I'll be discussing the legality of this with a lawyer and hope to sue them for this egregious mistreatment. I feel like they broke their oath, and should be held accountable.

What a relief. Came from Mercy Go urgent on battlefield. I understand they do Not have the same services. This was not the problem- the problem was the NP that is a complete Zero. Anywho, Cox UC West tower was great! From front door staff- to reception at check in- to Triage nurse- to in room RN/IV- labs- urine/stool collection/pt registration & The MD was fantastic! We were in at 1pm & out the door at 5pm. Thank you Cox Uc Springfield Mo

The hospital and staff I had no problems with. Their billing is terrible. Was making payments to them (which I have a record of) and then they decided to send to collections. Then out of the blue 5 months later I receive a bill which I paid only to realize that should have been sent to my insurance. Now I am finding out that for the last year when I was 100% covered by insurance instead of turning into insurance they are turning into collections.

No bills sent to me nothing. I have requested an itemized bill from which there are several and will get with my insurance company to see what I have to do to get these paid. They need to find a better billing system

Thankful for all the health workers and everyone working through this tough time! But I wanna start off by saying I came for a check up and I've been waiting here for about 4 hours now to get some blood results! They weren't that busy over here so I figured I could get in quick and out quick, But NO! Workers were very nice it's just that it takes way to long, even for a checkup.

On Thanksgiving Day 2020 I went to this Urgent Care as it was the only one open in the city. I called my insurance ( out of network) and received permission to go for an injury and sought care. After I was brought to a room had my vitals et all I was told I couldn't be treated and had to go to the er. In the manner it was delivered and the fact a pca showed up with a wheelchair I was concerned this matter was much more alarming and went complied.

At no point did I feel I had the option to go elsewhere nor was it suggested. I am now being billed the full amount after cox accepted a 5% discount on services which equates to $60! Based on how this transpired, I called my insurance and I have called Cox. I am not happy with either. Cox will not work with me outside of a payment plan as the claim was " billed correctly". Regardless, the efforts were predatory to keep care at Cox because they couldn't charge for the Urgent Care as they couldn't provide any care there. Cox should make a reasonable discount that is more reasonable to pay than $1186.00.

I am waiting for more calls back to discuss with a patient experience team. Ridiculous. They should do the right thing and negotiate a fair cash discount as I have to pay the entire billed charges. Unless you have no other care options do not go.

I came into your location today ( COX URGENT CARE 1000 E PRIMROSE )looking to get checked up and get some antibiotics to clear up my sinus infection. Your nurse Angie S stated that I needed to do a strep and Covid test. I requested I do the strep test first and then follow with the Covid test based off those results. She stated she would have to " check with the nurse because this would extend my wait time".

She comes back does the step test. Leaves. Comes back says my test was negative and that she will have to do a Covid test. Moments later the second nurse Rose, comes in says the test was positive and then Angie states that she must have entered it by mistake and that it was negative. She(Rose) asks me if I have done a Covid test before I tell her no.

She laughs and states that she will be stepping out and that Angie will explain it to me. Angie explains that qtip will go up " to the back of my throat " and she will have to twist it " 10 times " she begins to do this, I tell her to stop, because it is hurting, and I am not required to continue. She continues the test. While I have told her to stop 3 different times to the point that I am raising my voice at her.

She finishes the test. Then tells me I need to " stop yelling " throws the qtip in the trash and says she will go get my other nurse. I tell her to please do, so I can tell her nurse exactly what she just did. Rose comes in. Just looks at me as if she's waiting for me to start explaining what happened. Which is what I do. State that if someone tells you to stop touching them you need to do so.

And especially not in return of them stating that tell them they need to" stop yelling " and then throw the qtip in the trash " she interrupts me to say " are you listening to me " which clearly just shows that she was not listening to me the entire time. And then tells me to leave

This is not an Urgent Care, it is an Emergency Room. You walk into an office designated an "Urgent Care, " but if you need treatment for something they walk you through through some internal hallways to the ER without explicitly telling you where you're going. Then a doctor may walk in there, say some things that will technically count as the minimum needed to have consulted him, and then leave.

Then you get Emergency Room charges, and if you ask why the response their billing department gives you is "there is a sign on the door, " where some fine print presumably explains that the Urgent Care may lead you to the ER down the hall.

They charge ER prices even though it's an urgent care clinic. I went in for severe stomach cramps that were persistent for over two weeks and were so bad I could barely walk. When I got there they wanted to do a urine test which they said would be no more than $35. Then they wanted a blood test which they said would be $178. Then they said my copay would be $100.

I was fine with all of this. I got a bill for over $2000. I even have insurance. I called them and asked why and was told that since they were connected to a hospital then they can charge more. That they only gave me an estimate while I was there. They are a fraud and they're liars. Definetly will be sure to tell others to go to Mercy instead.

We are from out of state and wish we had a facility like this back home. The staff are friendly, courteous and helpful, and we had very minimal wait times. Our doctor was knowledgeable, prompt and professional, and showed genuine concern for our son. Registration and checkout was simple and easy with no paper forms. The place was clean and vibrant for a medical care facility. Again I wish we had such a facility back home.

Be careful! This facility charges more. I went here for a sinus infection in April 2019. Wait was short. Took awhile to get through the process but all in all it was good service. My BILL, however, was a shocker. Since this Urgent care is in a center with emergency and other services there was a fee of $268.38 for just the building. The physician charge was $108.39.

All was reduced to $141.55 after my Medicare Insurance paid their part. (Yes, I'm over 65.) My husband, who has the exact same policy that I do, had visited the competitor's Urgent Care in this same time period. $0, ZERO, co-pay. Ask me if I'm switching care providers.

Most horrible experience! I have been having complications from my C-section for over a year now. I went into urgent care because I was having pain & many other issues. I asked if they could do an ultrasound to find out why I was having the severe pain in my side! The doctor said exactly "this is not the place for that"! This is an urgent care how is this not the place for an ultrasound?!

Two days later I started having an extreme pain in my side! I went into the ER & I had a cyst rupture & needed surgery! If they would have taken the time to do an ultrasound maybe I could have possibly avoided all this pain! I don't understand how a doctor could tell a patient "this isn't the place for that" without any other explanation. Isn't an urgent care where your suppose to find out why you're having pain & problems?

Also they don't me I didn't have a UTI abut turns out I do have a kidney infection! I'm going to be seeking legal advice because they could have possibly prevented the cyst from erupting if they caught it in time! Instead they just wanted to rush me out the door! DO NOT GO HERE! HORRIBLE SERVICE & HORRIBLE DOCTORS!

Best urgent care visit we have ever had -- and it occurred on a holiday. Thank you to every person we encountered at CoxHealth Adult Urgent Care in Springfield MO for the great service we received.

Went to urgent care in severe pain, Nurse practitioner checked my reflexes, Dr shook my hand. And I left with 3 prescriptions, and a diagnosis that I know is incorrect! I am still in pain, and just wasted my time and copay for nothing! And 2 weeks later, the doctor calls me to clear up our misunderstanding! He tries to tell me he agreed with me while I was there! That's not what happened!

He also explained to me that they did everything they could at the time. hmmm, I didn't get an X-ray or anything. seriously. Pretty sure Urgent Care consists of a bit more than checking reflexes and suggesting ibuprofen.

No wait and the care was top notch. So glad we found them while traveling on vacation.

On November 18 I managed to fall while hunting and hurt my left shoulder pretty bad. Saturday morning (the 19th) my wife and I went to Cox adult Urgent Care to have it looked at. I could not move my arm without intense pain in my shoulder. The staff got us right in, in fact I was being x-rayed within 15 minutes of walking in the door. So far so good.

Eventually the Dr. stormed into the room and in less than 2 minutes told me; "You just have some muscle bruising, use ice packs and heat and take some aspirin." He was heading for the door when I told him that there was stuff popping and cracking in my shoulder. He angrily came back into the room and asked me to take my shirt off. I stood and began struggling to get my shirt off when he decided to help by grabbing my left cuff and yanking it out away from me.

I can honestly say that I nearly hit him in the face for the pain he caused me. He felt around my shoulder, maintained his previous diagnosis and flew out of the room. It was a nurse that came in and offered: A) a sling, B)a prescription for a muscle relaxer and C) a note for time off work - for 2 days which meant I was fine to go back to work on Monday.

I made an appointment with a real doctor for tuesday and after an MRI was shown that 3 of the 4 muscles in my rotator cuff are torn and a tendon for my bicept was broken and no longer attached. My surgery is scheduled in a few days. I'm not going to dwell on the fact that this guy jerking my arm like he did could have very well caused more damage.

What I AM going to say is that neither my wife nor my 3 sons nor myself will ever step foot in Cox urgent care or pediatric urgent care for as long as we live in the springfield area. Specifically to Dr. Adams; It's very clear that you despise your patients, that you are demoralized by the reality of working in the medical profession and that in a nutshell, you hate your job.

Well buddy, most of us aren't crazy about our professions but when your attitude has a chance of injuring people it's time to suck it up, and tell Daddy or whoever that you're no longer going to be a Doctor, you're going to do something you enjoy, which hopefully won't involve the public.

I took my mother here last spring when she was sick. We arrived on a Sat. morning at 9:30, only half an hour after they opened and proceeded to wait for the next 5 and a half hours (in three different locations throughout the building) for them to tell us what my mom had been telling them she had all along; pneumonia (though they did diagnosis it as double walking).

The trip to the doc's was definitely a needed one no arguement there, but the speed at which the staff worked was definitely NON-urgent. Makes me glad my insurance plan is through St. Johns.